Shipping policy

Thank you for shopping at Filly Flair Shop. This policy explains how we process, ship, and deliver orders placed through our website.

Order Processing Time

Our standard order processing time is 1–2 business days after the order has been placed and payment has been successfully confirmed.

Business days exclude weekends and applicable public holidays. Processing time covers order review and preparation and does not include shipping transit time.

Shipping Fee

We charge a standard shipping fee of $5.65 per order.

Any applicable taxes or additional charges will be displayed or calculated at checkout before you complete your purchase.

Shipping and Transit Time

After your order has been processed and dispatched, the estimated transit time is 5–8 business days.

Transit time begins when the shipping carrier receives the package, not when the order is first placed.

The estimated total time from order placement to delivery is generally 6–10 business days, consisting of 1–2 business days for processing and 5–8 business days for transit.

These are estimates rather than guaranteed delivery dates. Actual delivery may vary due to carrier operations, weather, holidays, address issues, or other circumstances beyond our reasonable control.

Order Tracking

When tracking information is available, it may be provided by email after your order has shipped.

Please allow time for the carrier to scan the package and update its tracking system. Tracking information may not appear immediately after dispatch.

Shipping Address

Please ensure that your shipping address, including any apartment, unit, or suite number, is accurate and complete at checkout.

If you notice an address error, contact hello@fillyflairshop.com as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Additional charges or delays may occur if a package cannot be delivered because of an incorrect or incomplete address.

Delivery Delays

Although we work to meet the stated processing and transit estimates, occasional delays may occur because of carrier disruptions, severe weather, peak shopping periods, or other unexpected circumstances.

If we become aware that an order cannot be shipped within the promised time, we will notify you of the delay and provide the options required by applicable law, which may include agreeing to a revised shipping date or cancelling the order for a refund.

Lost, Missing, or Damaged Packages

If tracking shows that your package has been delivered but you have not received it, please check your delivery location and contact the carrier where appropriate. You may also contact us at hello@fillyflairshop.com for assistance.

If your package arrives damaged or the contents are incorrect, please contact us with your order number and supporting details so we can review the issue.