Refund policy

At Filly Flair Shop, we want you to feel confident shopping with us. If you are not satisfied with your purchase, please review the following return and refund conditions.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the item should be unused, unwashed, in its original condition, and returned with its original packaging and any included accessories, where applicable.

For blankets and other textile products, please ensure the item has not been used, washed, or damaged after delivery.

Items that do not meet these conditions may be ineligible for a standard change-of-mind return, subject to applicable consumer protection laws.

How to Request a Return

To initiate a return, contact us at hello@fillyflairshop.com within 30 days of delivery.

Please provide:

Your order number
The item you wish to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions, including the applicable return address. Please do not send items to an address that has not been confirmed by our support team.

Return Shipping Costs

For a standard change-of-mind return, the customer is responsible for the return shipping cost unless otherwise agreed or required by law.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, please contact us before returning it. We will review the issue and provide an appropriate resolution, including return-shipping arrangements where applicable.

Our standard outbound shipping fee is $5.65 per order. Original shipping charges are generally non-refundable for change-of-mind returns, except where a refund is required by applicable law or the return results from our error.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, the applicable refund will be issued to your original payment method. Refund processing times may vary depending on your payment provider and financial institution.

We will initiate approved refunds within a reasonable period after confirming eligibility. Your bank or payment provider may require additional time to post the funds.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact hello@fillyflairshop.com as soon as reasonably possible.

Include your order number and a description of the issue. Photographs of the product and packaging may be requested to help us assess your claim.

Depending on the circumstances and applicable law, we may offer a replacement, an exchange, a refund, or another appropriate resolution.

Exchanges

If you would like a different item, please contact us to discuss the available options. Exchanges are subject to product availability and approval.

If an exchange cannot be arranged, you may be able to return the eligible item under this policy and place a new order.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already shipped generally cannot be cancelled, but you may request a return under the conditions described above.

Exceptions and Consumer Rights

This policy does not limit any mandatory rights you may have under applicable consumer protection laws. Where local law provides additional rights or requires a different remedy, those requirements will apply.